CSI Partners with HuLoop to Enhance AI Automation for Banks, Boosting Efficiency and Service Quality

Fintech and regulatory technology vendor, CSI, has formed an alliance with HuLoop, a provider of an AI-driven, code-free automation platform, to enhance efficiency within the banking sector. This collaboration aims to introduce CSI’s NuPoint Core Banking System to financial institutions, offering a solution to streamline account management, transactions, and other banking operations.

The partnership will grant NuPoint customers access to HuLoop’s Work Intelligence platform, a solution tailored for community and regional banks. The objective is to assist these institutions in managing regulatory burdens and operating costs effectively.

In the banking industry, challenges persist with customer onboarding and document-heavy workflows that are susceptible to errors and can cause approval delays. Additionally, the constant execution of repetitive, low-value tasks in compliance-focused environments may lead to employee exhaustion and strain the workforce.

HuLoop’s innovative approach combines human intervention with AI technology, allowing intelligent software agents to manage repetitive and mundane tasks. Todd P. Michaud, CEO of HuLoop, explains, “The human-in-the-loop design ensures that automation supplements rather than replaces human work. Amid the pressure for community banks and credit unions to grow without proportionately increasing headcount, integrating HuLoop into CSI’s NuPoint ecosystem enables institutions to swiftly, securely, and compliance-friendly deploy AI automation.”

HuLoop’s no-code platform allows banks to optimize banking operations by integrating productivity discovery, process automation, workflow orchestration, document processing, and automated testing into lending and collection workflows.

Jeremy Hoard, Executive Vice President and Chief Banking Officer at Legends Bank, comments, “It enables us to automate back-office tasks, thereby improving operational efficiency, which in turn allows our team to concentrate more on delivering exceptional service to our customers.”

Ultimately, the goal, as stated by Jason Young, vice president of product management at CSI, is to help banks maximize their core banking systems. “By extending NuPoint with proven AI-based automation capabilities, we aim to simplify operations and empower institutions to deliver exceptional service,” he adds.